How do I activate Smart Stop? What settings do I need to set on the iPhone (iOS)? What settings do I need to set on smartphones with Android? What can I do about GPS / location issue on smartphones with Android? How do I activate the check-out reminder? When will my means of payment be debited?See all 7 articles
What are the requirements to use the check-in / check-out function? I have made a check-in by mistake. What do I have to do? I have forgotten to check out. What do I have to do now? Check-out not possible. What do I have to do? Do I have to check out if I change to another vehicle or if I interrupt my trip? Do I have to check out at the end of the trip?See all 10 articles
Where is the Check-In/Check-Out function valid? Which tariffs are not supported? Can I buy check-in tickets for additional passengers, dogs or bikes? Can I also use Check-In/Check-Out on boat cruises? Is check-in/check-out valid for mountain transport? Are multiple-journeys as check-in tickets offered?See all 8 articles
My payment method was not accepted. What can I do? How can I change or delete the payment method in the BLS Mobile App? Can I redeem promotional codes in the BLS Mobile App? Is a payment initiated when I cancel a purchase? Which payment methods can I use for purchasing tickets with the BLS Mobil app?
I have a Half-Fare travelcard. Can I purchase tickets at a reduced price? Which tickets can I purchase with the BLS Mobil app? Can I buy tickets for fellow passengers in BLS Mobil? Can I also purchase first-class tickets? Can I use the app to purchase a ticket for my bike or for my dog? What do I have to do during a ticket inspection?See all 9 articles
How can I save my SwissPass digitally in the app? Can I change my e-mail address via my customer account? Why do I need a customer account? What information do I need to provide in BLS Mobil? Do I have to create a customer account? How do I create my customer account for BLS Mobil?See all 7 articles