You can refund tickets purchased online yourself in the BLS Mobil app. If this is not possible, you can request a refund using the online form.

Refunding a ticket directly in BLS Mobil

In the BLS Mobil app, select the relevant ticket under [Tickets], tap the three dots in the top right-hand corner of your ticket, then select [Refund ticket].

Please note that discounted tickets and discounted day passes can only be refunded within 30 minutes of purchase. Regular tickets can be canceled up to the day before departure.

Refunding a ticket using the online form

The online form allows you to request a refund for unused or partially used tickets that you purchased in the BLS online shop or via the BLS Mobil app.