What can I do if I forgot my subscription and was unable to present it?
If you were unable to present your subscription, SwissPass, or ticket (e-ticket) during an inspection, you have 10 days to do so.
To do this, go to a staffed public transport ticket counter. Please bring your subscription, GA Travelcard or Half Fare Travelcard, as well as the receipt you received during the ticket inspection.
This will waive the surcharge. You will only need to pay the presentation fee, which is charged directly at the ticket counter.
Please note that the surcharge will increase if you do not present your subscription within 10 days.
It is not possible to present your subscription online.