Who is responsible for processing the recorded incidents?

The handling of goodwill cases is the responsibility of the individual transport companies. If a person is unable to produce a valid or only partially valid ticket, this will be recorded on the spot by the control staff. Subsequently, if initiated by the passenger, an in-depth clarification of the individual case is possible. It is also possible to subsequently assess the circumstances of the individual case. These clarifications are carried out by the back office of the respective transport company. Subsequent assessment by a competent ombudsman's office is also possible.