Can the control staff be lenient?

Due to the lack of time and limited technical possibilities, it is usually not possible to conclusively clarify the exact circumstances on site. The inspection staff's primary task is therefore to check whether the passengers are in possession of a valid ticket. If this is not the case or if the ticket cannot be presented, the ticket inspection staff will record this event. The respective transport company decides downstream on any goodwill. This makes it possible to clarify the respective claim in each individual case. This procedure therefore also serves to ensure equal treatment of passengers, as the in-depth clarification in the back office with more information compared to the situation in the vehicle provides a better basis for establishing the facts of the case. This is the only way to ensure that the same cases are treated as equally as possible, but that relevant differences in the facts of the case are apparent at the time of the decision, which may not have been known at the time of the ticket inspection.