What can I do if I do not agree to the surcharge for travel without a valid ticket?

Tickets cannot be purchased or validated on our trains. Online tickets must be purchased and valid before the train departs. If passengers are traveling without a valid ticket, our employees will charge a corresponding surcharge if a ticket is checked. The surcharge increases for repeated journeys without a valid ticket.

If you do not agree with the assessment of a journey without a valid ticket, you can inform us of your concerns using the contact form. Your case will then be examined individually.

We would like to point out that a phone call is not helpful, as we need the written documents for the clarifications in order to obtain the correct information. If you call, our employees will ask you to submit your request in writing.