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Helpcenter BLS

  1. Helpcenter BLS
  2. BLS Mobil and other digital services
  3. FAQ Check-in / Check-out

FAQ Check-in / Check-out

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Starting a journey

  • What are the requirements to use the check-in / check-out function?
  • I have made a check-in by mistake. What do I have to do?

During the journey

  • Do I have to check out if I change to another vehicle or if I interrupt my trip?
  • What happens in case of a smartphone failure?
  • What happens if I leave the scope of validity?
  • What do I have to do if I make several trips on the same day?
  • What happens in case of a ticket inspection?

Stopping the journey

  • Do I have to check out at the end of the trip?
  • Check-out not possible. What do I have to do?
  • I have forgotten to check out. What do I have to do now?

Tickets & validity

  • Where is the Check-In/Check-Out function valid?
  • Which tariffs are not supported?
  • Can I buy tickets for additional passengers, dogs or bikes?
  • Can I also use Check-In/Check-Out on boat cruises?
  • Is check-in/check-out valid for mountain transport?
See all 8 articles

Technical questions

  • What settings do I need to set on the iPhone (iOS)?
  • What settings do I need to set on smartphones with Android?
  • What can I do about GPS / location issue on smartphones with Android?
  • How do I activate the check-out reminder?
  • When will my means of payment be debited?
See all 6 articles
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