FAQ BLS Mobil App

Customer account | BLS Mobil

• Can I save my SwissPass to the app?
• Can I change my e-mail address via my customer account?
• Why do I need a customer account?
• What information do I have to provide in the customer account?
• Do I have to create a customer account?

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Buy tickets | BLS Mobil

• I have a Half-Fare travelcard. Can I purchase tickets at a reduced price?
• Which tickets can I purchase with the BLS Mobil app?
• Can I also buy tickets for fellow passengers?
• Can I also purchase first-class tickets?
• Can I use the app to purchase a ticket for my bike or for my dog?

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Payments | BLS Mobil

• My payment method was not accepted. What can I do?
• How can I change or delete the payment method?
• Can I redeem promotional codes?
• Is a payment initiated when I cancel a purchase?
• Which payment methods can I use for purchasing tickets with the BLS Mobil app?

Data protection | BLS Mobil

• Which permissions does the app demand, and for what purposes?
• What happens to my personal data?
• Are my payment details secure when I store them in the app?

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FAQ Check-in / Check-out BLS Mobil

Starting a journey | Check-In / Check-out

• What are the requirements to use the check-in / check-out function?
• I have made a check-in by mistake. What do I have to do?

During the journey | Check-In / Check-out

• Do I have to check out if I change to another vehicle or if I interrupt my trip?
• What happens in case of a smartphone failure?
• What happens if I leave the scope of validity?
• What do I have to do if I make several trips on the same day?
• What happens in case of a ticket inspection?

Stopping the journey | Check-In / Check-out

• Do I have to check out at the end of the trip?
• Check-out not possible. What do I have to do?
• I have forgotten to check out. What do I have to do now?

Tickets & validity | Check-In / Check-out

• Where is the Check-In/Check-Out function valid?
• Which tariffs are not supported?
• Can I buy check-in tickets for additional passengers, dogs or bikes?
• Can I also use Check-In/Check-Out on boat cruises?
• Is check-in/check-out valid for mountain transport?

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Technical questions | Check-In / Check-out

• What settings do I need to set on the iPhone (iOS)?
• What settings do I need to set on smartphones with Android?
• What can I do about GPS / location issue on smartphones with Android?
• How do I activate the check-out reminder?
• When will my means of payment be debited?

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