- From 60 minutes’ delay, you receive at least CHF 5 or the daily value of your travelcard in compensation.
- In total, a maximum of 10% of the value of the travelcard across its validity period will be paid out to you.
- You do not receive any pro rata compensation based on the purchase cost of a Half Fare Travelcard.
- You will not receive compensation for Children’s Co-Travelcards, Junior Travelcards and FVP travelcards.
Questions, compliments or complaints
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Here you can find the latest travel news, including any construction work and disruptions on the network of BLS and Bern S-Bahn.