When and how do I receive compensation for delays? Matthias Scheidegger January 27, 2021 16:20 Updated If you arrive at your destination with a delay of an hour or more, you are entitled to compensation. More information and the claim form can be found at the following links: To the website Claim form Related articles What rights do I have as a passenger in case of delays or cancellations? Am I entitled to compensation if I have a travelcard? Do I have to print out my online ticket for the car transport? Where can I find my ticket number? How long do I have to lodge my claim?