Error description

You want to perform the check-out but the app merely displays the loading symbol without anything happening.

Causes and solutions

1. If you are underground, it’s possible that lezzgo doesn’t have any GPS signal.
   Try to check out again as soon as your phone has signal.
   
   
2. The GPS signal on your phone is switched off completely:
   activate the GPS signal in your phone’s settings.
   
   
3. The GPS signal is switched on and your phone is additionally connected to a WiFi network (e.g. SBB Free WiFi): switch off WiFi and try to check out again.
   
   
4. If this does not solve the problem, the check-out will automatically be performed at night and your journey corrected.